Contacting The Practice
Telephone: 0191 500 2023
Fax: 0191 499 5136
Address: 10 Front Street
Winlaton
Blaydon on Tyne
Tyne & Wear
NE21 4RD
Registering
Registering as a patient at Oldwell Surgery is very straightforward.
Simply drop into the surgery where we will ask you to complete a short form asking for a few personal details, please bring with you some form of photo ID, passport, drivers Licence and proof of address such as a utility bill. We ask that you make an appointment with one of the doctors or nurses soon after you register so that we can carry out a brief health check and make sure that our records are correct.
Don’t worry about the medical records held by your previous practice – arrangements will be made for these to be transferred to us.
Please bear in mind that in most circumstances, we can only register patients who live within the practice area. If you are visiting a friend or relative who lives in the practice area you may be seen as a temporary resident.
Feedback
We welcome feedback, both positive and negative, as it lets us know what we are doing well and what we need to change. If you have had a particularly good or bad experience please either write to us at the above address, or leave feedback on the NHS Choices web site.
Making A Complaint
Whilst we strive to ensure a high quality service at Oldwell Surgery. Unfortunately, from time to time, things can go wrong. We are always looking to improve on what we do and where mistakes have been made, we are keen to hear about them so that we can learn from them and ensure they are not repeated.
If you feel that any aspect of the treatment you have received at Oldwell Surgery has been unsatisfactory we ask that in the first instance you ask to speak to the Practice Manager (Ann Nolan) who will discuss the complaint with you. If you wish to take matters further, the next step would be to put your complaint in writing. It will then be discussed with the Partners at a practice meeting. If appropriate, we will then arrange a meeting with you.
If you would like some independent advice about any concerns you have, PALS (the patient advice and liaison service) is an NHS organisation that has been set up to to listen to you and help answer any questions you may have in these situations. Call them on 0800 953 0667 or visit their website at www.pals.nhs.uk