Making an Appointment
To make an appointment with a doctor or nurse, call the surgery on 0191 500 2023 between the hours of 08:15 a.m. and 6:00 p.m. These are the normal surgery hours although on Monday, Tuesday and Wednesday evenings we are open later (until 7:45 p.m.) for a limited number of evening surgery appointments, the extended opening times may vary please check with the practice. Appointments can also be booked online. See the link on our homepage for details.
If you wish to see a specific doctor or be seen at a particular time, appointments can be booked up to six weeks in advance. We also keep a number of “same-day slots” these are made available from 08:15 a.m. These slots are allocated on a first-come first-served basis. Children aged 14 and under can be seen the same day please telephone our reception team and you will be given a time to attend, this will be a sit and wait slot depending on how busy the surgery is on the day. You can also refer to The Little Orange Book for advice, there is lots of useful expert advice on helping babies and young children when they’re poorly. Please call into the surgery where the books are readily available.
If you need to be seen urgently (on the same day) and all the appointments have been taken, we will try to accommodate this if possible but you will not be able to choose which doctor you see.
When the Surgery is Closed
If you need medical advice during the hours that the surgery is closed, or when no appointments are available, there are several options available to you:
GATDOC: During the hours that the surgery is closed, an out of hours GP service (GATDOC) provides cover. They can be contacted by dialling 111 where your details will be taken and call passed on to a G.P. if appropriate.
Depending on the nature of the problem, the doctor will offer telephone advice, arrange for you to be seen by a G.P. at the out of hours medical centre (based at the new emergency care centre at the Queen Elizabeth Hospital) or, where appropriate, arrange for you to be visited at home.
Walk-in Centres: There are walk-in centres based at Blaydon, the Queen Elizabeth Hospital and Westgate Road in Newcastle. The nearest walk-in centre to the practice (on Shibdon Road in Blaydon) is open every day from 8 a.m. until 8 p.m. and offers advice on minor illness and minor injuries. If you have a long-term problem it is usually better to wait to be seen by your G.P. No appointment is necessary although there may be a wait to be seen, depending on how busy the centre is.
Emergency Department: In the event of an emergency or if you cannot be seen elsewhere, the nearest Emergency Departments are located at the Queen Elizabeth and Newcastle RVI Hospitals
Who is it Best to See?
Some problems are best dealt with by doctors, others are more appropriate for nurses to see.
See the practice nurse (Alison) for:
Dressings, vaccinations and travel advice, smoking cessation, blood tests, blood pressure checks, diabetic checks
See the nurse practitioner (Mary) for:
As above plus assessment and treatment of minor illnesses (including acute ear/nose/throat/chest infections and skin problems), allergies, sexual health, H.R.T. and contraceptive advice, asthma, COPD and diabetic reviews
Additional services offered by individual doctors:
- Dr Johnson – Minor surgery, coil and implant insertion/removal
- Dr Lynch – Acupuncture
A Home Visit service is available.
A home visit takes up a lot more of the doctor’s time than a consultation at the surgery. Additionally, it is often more difficult (and sometimes impossible) to carry out necessary examinations in the home environment. For these reasons we ask that home visits are only requested by people whose age or disability makes it impossible for them to attend the surgery.
The doctors’ usual visiting hours are between 11:30a.m. and 2p.m. We ask that wherever possible, home visits are requested before 11:00 a.m. if you wish to be seen on that day.